Managed Unified Communications and Collaboration ServicesDeploy advanced collaboration technologies to drive enterprise productivity.
Enterprise unified communications and collaboration (UC&C) environments are often fragmented with multiple service networks and differing solutions for voice, video, contact center, and collaboration. In addition to vast technology and topology complexities, IT can easily become overloaded due to the high volume and diversity of operational events. And now, after years of primarily on-premise solutions, new software and cloud approaches are driving enterprises to consider solutions that offer more seamless integration and better agility. This on-going evolution can be very difficult for many enterprises to resource and manage.
ATS Managed Unified Communications and Collaboration Services provide support for broad technology solutions and lifecycle management capabilities for voice, video, contact center, and collaboration.
ATS is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models..
Key features include:.
24x7x365 infrastructure monitoring spanning voice/IP telephony, voicemail, IVR, messaging, multi-media conferencing, telepresence, and contact center, as well as, support for connectivity and business analytics.Multiple engineering and operational disciplines to address UC&C operations and management complexity
Wide Range of Solutions
Flexible and elastic services model to augment and/or circumvent the hiring, cultivating, and maintenance of skilled resources. Rapid scaling and deployment of new services to meet business demands. Rapid adoption of new technologies in new and existing environments
Relevant visibility into UC&C infrastructure to drive actionable intelligence and efficient operations
Multi-technology and multi-vendor case management